The Guest Factor - Video Guestbooks
Call Free On: 0800 978 8148

Terms and Conditions

Booking The Guest Factor for your event requires a non-refundable deposit agreed at the time of booking, which secures your date and the price of the kiosk.

The remaining balance must be paid in full six weeks prior to the date of your event. We will contact you at this time to request payment.

Payment can be via PayPal, by Cash, Cheque or Bank transfer only made Payable to 'The Guest Factor'

Once the Guest Factor Kiosk is set up at the venue it must not be moved unless done so by a Guest Factor technician. If the kiosk is moved or turned off, The Guest Factor cannot be held responsible for kiosk failure or degradation of video quality.

After the event, a web gallery link will be provided where all content left on the kiosk can be viewed. After choosing the desired content, DVDs will be delivered up to 8 weeks later, but normally within 2 weeks.

All Web Galleries will be available online for 3 months after your wedding. If by this time The Guest Factor have not bee notified of the desired content, all content will be used and the DVD posted out.

All DVDs are copyright protected, and The Guest Factor reserves the right to use any footage or stills in our promotional material.

All of our DVDs are fully tested before dispatch, and The Guest Factor cannot be held responsible for DVDs that do not play correctly on any specific DVD equipment.

All of our kiosks are serviced and tested regularly, however there is no guarantee that one will not fail. In the unlikely event of a failure our liability is limited to providing a refund of the amount paid.

Once an event is paid for in full there will be no refund available if the event is cancelled for any reason.

Each Guest Factor Franchisee is independently responsible for its own legal and regulatory compliance and for the operation of its own area and all compliance and other issues arising from any transactions with you and/or bookings made by you. This means that each Guest Factor Franchisee is solely liable for all bookings in their area.

Please note that we accept orders as agent on behalf of Guest Factor Franchisees. The resulting legal contract in relation to the purchase of Products is between you and the relevant Guest Factor Franchisee and is subject to these terms and conditions.

By paying a deposit you agree to all of the above terms and conditions.